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The Insurance Ombudsman of Kazakhstan is an independent and impartial mediator, designed to resolve conflicts and disputes between policyholders and insurance companies. Its main task is to protect the rights and interests of policyholders, as well as to ensure a fair and effective review of complaints and claims.


The Insurance Ombudsman of Kazakhstan operates in accordance with the country's legislation and is regulated by special regulatory acts. It considers complaints related to the violation of policyholders' rights, unjustified refusal of insurance payments, and other contentious issues arising between insurance companies and their clients.


The insurance ombudsman strives to provide fair and prompt resolution of conflicts through mediation and consultation, providing necessary recommendations to settle disputes. It also plays an important role in informing and educating policyholders on insurance issues, helping them better understand their rights and obligations.


Appealing to the insurance ombudsman of Kazakhstan is free of charge for policyholders, and its services are available to all individuals and legal entities facing problems in the insurance industry.


Our team organizes the entire process of decision-making and implementation by the Insurance Ombudsman to resolve the following disputes:

1) between insurance companies arising from mandatory and voluntary insurance issues;

2) between policyholders (insured, beneficiaries) and insurance companies arising from insurance contracts.


The insurance ombudsman is guided by the following principles in its activities:

1) equality of parties;

2) objectivity and impartiality in decision-making by the insurance ombudsman;

3) compliance with insurance confidentiality and other legally protected secrets;

4) respect for the rights and legally protected interests of the parties;

5) transparency and substantiation of the decision-making procedure.


The decision of the Insurance Ombudsman on disputes between the policyholder (insured, beneficiary) and the insurance company is mandatory for the insurance company if it is accepted by the policyholder (insured, beneficiary).




Appeal procedure


Learn the procedure for appealing to the insurance ombudsman


Annual reports


This page contains the annual reports of the Insurance Ombudsman


Regulatory framework


Constitution, Codes, Laws, Internal Rules, decisions

Questions and answers